How Can I Contact Fiatsend Support?
Fiatsend offers multiple ways to get help:
Intercom Live Chat
The fastest way to get help is through our in-app chat, powered by Intercom. Tap the chat icon in the Fiatsend app or visit help.fiatsend.com to start a conversation. Our AI assistant, Fin, can answer many questions instantly. If Fin cannot resolve your issue, it will connect you to a human support agent.
Email Support
You can also reach us by email at [email protected]. We aim to respond to all email inquiries within 24 hours on business days.
What Information Should I Include?
To help us resolve your issue quickly, please include the following when contacting support:
Your registered phone number
Transaction ID (if applicable)
A clear description of the issue
Any error messages you received
Screenshots (if relevant)
Expected Response Times
Intercom Chat: Immediate response from Fin AI. If escalated to a human agent, expect a response within 1 to 4 business hours.
Email: Within 24 business hours.
Our support team is committed to helping you resolve any issues as quickly as possible.