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Protecting Your Fiatsend Account

Practical tips for keeping your Fiatsend account secure, including how to recognize phishing attempts and what Fiatsend will never ask for.

Updated over 2 weeks ago

How Can I Protect My Fiatsend Account?

Follow these best practices to keep your account secure:

  • Keep Your Phone Secure: Use a strong screen lock on your device. If your phone is lost or stolen, contact Fiatsend Support immediately to secure your account.

  • Never Share Your OTP: Your one-time password (OTP) is for your eyes only. Fiatsend will never ask you to share your OTP with anyone, including Fiatsend staff.

  • Enable All Security Features: Make sure you have enabled all available security features, including your account PIN and any biometric options.

  • Use a Strong PIN: Choose a PIN that is not easily guessable. Avoid using birth dates, sequential numbers (1234), or repeated digits (0000).

How to Recognize Phishing Attempts

  • Fiatsend will never contact you asking for your password, PIN, or OTP

  • Be wary of messages that create urgency (e.g., "Your account will be closed in 24 hours")

  • Only access Fiatsend through the official app or website (fiatsend.com)

  • Never click on suspicious links in SMS or email messages claiming to be from Fiatsend

What Fiatsend Will Never Ask For

Fiatsend staff will never ask you for your password, PIN, OTP code, full card details, or to transfer money to a "safe account." If you receive such a request, it is a scam. Report it to Fiatsend Support immediately.

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